Select the OS Diagnostics and Network Diagnostics checkboxes.Go to the Administration page and click Diagnose and troubleshoot problems with the Security Console.

By running diagnostics, you can find operating system and network issues that could be preventing license activation.

Contact Technical Support if you require a different server address and you receive errors during activation.Īre there issues with my network or operating system? Changing this setting to another server address may cause your activation to fail.

If you are not using a proxy, ensure the Name or address field is specified as.

Select Update Proxy to display the Proxy Settings section ensure that the address, port, domain, User ID, and password are entered correctly.

Go to the Administration page and click Manage settings for the Security Console to open the Security Console Configuration panel.

If you are using a proxy server, verify that your proxy settings are correct because inaccurate settings can cause your license activation to fail.

See Using the Web interface for a list of supported browsers.

Confirm the browser you are using is supported.

Verify that you entered the product key correctly.

Try the following techniques to troubleshoot your activation: Did I enter the product key correctly?

Product keys are good for one use if you are performing the installation for a second time or if you receive errors during product activation and these techniques have not worked for you, contact Technical Support. If you received an error message when you tried to activate your license you can try the troubleshooting techniques identified below before contacting Technical Support. Your license must be active so that you can perform operations like running scans and creating reports.

Before you can being using the application you must activate your license using the product key you received. Your product key is your access to all the features you need to start using the application. Troubleshooting your activation Troubleshooting your activation

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